Standard Support
General support is offered ongoing, during usual business hours via our live website chat, email and phone. Free access to all Webinar Workshops.
This general support is included in your subscription charges.
Premium Support
Our premium support package for SchoolPoint includes priority support via live website chat, email and phone, and includes additional training of key users (normally via Webinars, or our remote Team Viewer software).
This also provided access to all Webinar Workshops.
The premium support contract fee is additional to your monthly support or hosting charges:
Free Trials
The Free trial ends and your paid subscription begins when Students are asked to login and start using our products. The initial set up fee will be payable at this time or at the end of the 30 day trial, which ever comes first.
Estimates
We make every effort to be as accurate and complete as possible on estimates. To receive a project estimate, you must submit the exact specifications of your job. In some cases, a range estimate will be given, based on knowledge of project at time of estimate. If, upon receipt of all project elements, We determine the scope of the project has been changed from the originally agreed-upon concept, the project may be re-estimated.
Minor revisions are anticipated, but major design/content changes may go beyond the scope of the estimate. The client's approval will be obtained for any increases in fees or expenses that exceed the original estimate by 10%. Final fees and expenses will be shown when invoice is rendered. Estimate is valid for 30 days from date of estimate. All outsourced fees will be estimated separately.
Ad-Hoc Changes Outside of your Support Agreement
Any work requested to be done which consists of changes outside of the existing support agreement/ contract will be charged at $155 per hour. This includes any modification agreed upon by Inbox Design of any of our existing products, or the request to build upon our existing products.
Website Hosting/ Domain / Email Hosting
Monthly website hosting expenses vary depending on the type of website you have. Generally all College websites are $155.00 plus GST per month. Primary schools $75.00 plus GST.
Email hosting whether via our Hosted Google platform or another platform are on sold at a very reasonable rate which generally just covers our reseller costings. Domain Names and renewals are currently $45.00 plus GST per year. These rates are subject to change without notice depending on exchange rates and inflation.
Expenses
Out-of-pocket expenses will be subject to an industry-standard markup to cover time and costs involved. Unless projected to be costly, they will not be included in estimate. Any expenses expected to be above $100 will be discussed with the client. The client shall reimburse Inbox Design for expenses arising from this project, including but not limited to: photography, fonts, hi-res scanning, digital proofs, production expenses, long distance, postage, travel, sales tax (when applicable), messenger services, shipping, hiring of contract writers/designers, software, web hosting, and printing fees. Items generated in-house, such as colour/black & white output and DVDs/CDs, or royalty-free images from my collection, will be billed at a at rate fee per item, established by myself. Mileage may be billed at the current IRD mileage rate of 79 cents per km.
Approvals
The client will be ultimately responsible for final approval of all comps (comprehensive layout). It is important to make all final corrections before the project goes live to avoid delays and additional fees.
We are not liable for any work that has been finalised and approved by the client and made live.
Oral Authorisation
Invoices will include (and the client shall be obligated to pay) fees or expenses that were orally authorised.
All accounts are payable by the 20th of the following month. We reserve the right to charge interest at 2.5% per month and to charge a late payment penalty of 10% on any overdue accounts. If the account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal to 25% of the unpaid portion of the price, but not less than $25.00. Where the total agency, legal and other costs arising from recovery of any amount owing exceeds the debt recovery fee charged, our agent is also entitled to recover such additional costs from you.
Completion/Delivery Dates
Any delay in the completion of a project due to external forces beyond my control (such as unusual transportation delays, unforeseen problems at a vendor site, computer/Internet related issues, holidays, bad road conditions, etc.), or actions and negligence of the client (i.e., content delivery delays), shall entitle us to extend the completion/delivery date, upon notifying the client, by the time equivalent of such a delay.
Cancellation fees
In the event of cancellation of a project, the ownership of all copyrights and original artwork, including sketches, PDF files of layouts, and any other mockups, shall be retained by us. Any usage by the client of any of the project elements will result in appropriate legal action.
A cancellation fee for work completed shall be paid by the client. The cancellation fee is as follows: 50% of total project fee for preliminary work, concepts, or comps, 75% of total project fee after preliminary work but before completion, 100% of total project fee for completed work regardless of final approval.
Additional usage
If the client wishes to make additional use of the work, client shall seek permission from us and pay an additional fee to be agreed upon.
Copyright responsibility
It is the sole responsibility of the client to ensure that any intellectual property (artwork, code, etc.)that they provide is owned by them in accordance with copyright laws. We cannot be held responsible for any copyright violations or resulting fees due to assets provided by the client. Likewise, We are responsible for any intellectual property we supply.
Creative/Intellectual Property
Under NZ copyright law, We retain ownership of the original artwork pieces created for the client, although the client shall be owner of the final product/implementation (i.e. website). The original artwork may not be reproduced without consent from us.
All code parts produced during the work relationship shall be owned by myself and may be reused in future projects, although the actual implementation (website, web app, etc.) of that code is solely the client's, and we shall not reproduce that same final implementation elsewhere. The client reserves the right to reuse, modify, transfer, or sell their implementation although the code itself cannot be resold without consent from us.
Inbox Design has the right to use elements of your artwork, uploaded photography or snippets of content in marketing material or online publications without notice where personal information is not disclosed or if names are used then we will seek prior approval.
Modifications
Modifications of the project agreement must be written, except the invoice may include, and the client shall pay, fees/expenses that were verbally authorised.
Limitation of Liability
We cannot be held liable for any consequential or special damages, such as profit losses.
Promotional Use.
We may reproduce any design, artwork, or layout in promotional materials such as brochures, mailers, and websites, unless otherwise requested by the client. We may use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, and the marketing of myself. Where applicable, the client will be given any necessary credit for usage of the project elements.
Client Performa
See your quote or estimate to determine the client specific responsibilities you have to contribute to the success of this project. In addition, you may be asked to complete other responsibilities in theProject Scope document that may be created once the project begins. It is important that these are executed and your signature binds you to fulfilling these objectives in a timely fashion.
Inbox Design Limited Standard Terms and Conditions - 2011 Authorisation
Written approval or a signature on this document from you, the client, or payment of an invoice issued as a result of a quote or estimate, indicate authorisation from your company to proceed with the project described within this document. You are stating that you are a legally authorised representative and are committing to pay for all fees incurred in the production of this project and that you agree to the Terms laid out here.
Legal Fees
Client assumes responsibility for all collection costs and legal fees and charges incurred as a result of default in payment under this contract or in which We may become a party by reason of this contract.
All accounts are payable by the 20th of the following month. We reserve the right to charge interest at 2.5% per month and to charge a late payment penalty of 10% on any overdue accounts. If the account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal to 25% of the unpaid portion of the price, but not less than $25.00. Where the total agency, legal and other costs arising from recovery of any amount owing exceeds the debt recovery fee charged, our agent is also entitled to recover such additional costs from you
Your acceptance of these terms
By using this site or accepting verbally or written (physical or electronic) to contract Inbox Design Limited to preform development services, you signify your acceptance of this policy and terms of service. Your continued use of our services or the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated April 2025.